POLICIES
RETURN POLICY:
All sales are final! For sanitary reasons, there are no refunds/returns/cancellations unless we are at fault, i.e wrong order, product, or color. We are not at fault for incorrect sizing, please look at our sizing chart. If so, please contact us @ silkbyshani@gmail.com.
SHIPPING POLICY:
*Due to covid, there may be delays in shipments*
Shipping occurs after the processing time!
All orders except preorder wigs are shipped in 3-5 business days. Business days are Monday-Friday.
Customized preorder wigs may take 7-10 business days to process before being shipped.
Once the package is received by USPS we are no longer liable for any damages or the delivery of the item. Please contact USPS directly if you have any issues. All packages are shipped with signature confirmation. It is your responsibility to plan accordingly to ensure your package is signed for.